What is your turn around time? How soon can I get my order?
Production turn around begins at the time when we’ve received payment for your order and we have all of the order details that we need to complete it. This generally includes colour choice, sizes and approved artwork. Once all of these things have been received, processing of your order will begin. From start to finish the process typically takes 10 business days (2 weeks).
To ensure we can meet this window, please provide us with your order information and approve your artwork as soon as possible and try to refrain from post payment changes. Changes to your order after payment are not always possible and almost always cause delays.
How does payment for my order work?
All payment, unless otherwise coordinated by Golden Custom Clothing staff, is required in full up front before orders are processed. The products we create are custom printed to your specification and once they have been printed they cannot be reused. We require upfront payment because they cannot be returned to the supplier for a refund and cannot be sold by us as they are printed with your artwork. Don’t worry, we’ll make sure that you get what you’re paying for!
Payment can be submitted by e-transfer to email@example.com or dropped off at our office by cash or cheque. Cheques can be made out to "Stay Golden Apparel" or "Golden Custom Clothing." Frequent customers may request to set up a credit account. We do not currently accept debit or credit cards.
Is there a minimum number of pieces required for an order?
Our pricing model is built to reflect a minimum order of 12 pieces. Setup costs for a design are generally equal, no matter the size of the order. These costs are divided amongst the number of pieces, allowing us to offer bulk discounts. If we’re only printing 5 t-shirts, we still have to pay the same setup labor fees, making small orders much higher in cost to produce. In some cases during slower periods of the year we are able to produce smaller runs, however it is a good idea to be prepared for a minimum order of 12 pieces.
Are there any artwork, setup or other fees I should know about?
We have no hidden setup or artworks fees at Golden Custom Clothing. The price we quote for you for your order is the total cost. All artwork and setup of designs is included in our catalog's flat pricing. HST is applicable to final prices.
How does sizing work?
Sizing depends on the client's choice of garment. Sizing charts are available by request for all of Golden Custom's items. Sizing samples for our high volume items are typically available for sign out but this can vary by the time of the year. While some items are available in a youth or ladies fit, unless otherwise indicated, sizing is always unisex adult.
What is your return policy?
Returns are not accepted on custom merchandise unless an item is defective (error in print or garment construction). It is the client's responsibility to ensure proper information and sizes are ordered for groups. Sizing charts are available for all of our items.
What format do I need to submit my artwork in?
Vector format files (.AI, .EPS) are preferred for printing but high resolution .PDF's .JPEG's and .PNG's are also accepted. If your file is small in resolution size it may take us additional time to clean it up or recreate it.
Do you offer embroidery?
Golden Custom Clothing does not presently offer embroidery. We specialize in full colour digital printing and in many cases this can be a better option to capture design details than embroidery (depending on the fabric of the garment).
Clients acknowledge that they have all licenses and rights to the artwork they wish to print, releasing Golden Custom Clothing from any legal liability pertaining to copyright issues. We claim no ownership of any artwork provided by the client that maybe subject to copyright infringement. We are simply printing the artwork. The client claims all ownership of the artwork they wish to print and will be held responsible for any copyright disputes.