ARTWORK, INTELLECTUAL PROPERTY & CONTENT POLICY

Effective Date: August 18, 2026

This Artwork, Intellectual Property & Content Policy ("Policy") explains the rights and responsibilities that apply to artwork, logos, designs, photographs, text and other content submitted to or created by 9892788 Canada Inc., doing business as Stay Golden Custom ("Stay Golden Custom", "we", "us" or "our").

This Policy applies when you request a quote, submit artwork or other content, request design services, approve a proof, place an order, or otherwise use our custom merchandise and decoration services.

It forms part of our Terms & Conditions. By submitting content to Stay Golden Custom or authorizing us to proceed with an order involving that content, you agree to this Policy.

 

1. CUSTOMER-SUPPLIED ARTWORK REMAINS YOURS

• You retain whatever ownership rights you already hold in logos, artwork, photographs, illustrations, text, names, trademarks and other materials that you provide to us ("Customer Content").
• Sending Customer Content to Stay Golden Custom does not transfer ownership of that content to us.
• We do not claim ownership of your business name, logo, brand identity or other intellectual property simply because we print, embroider, digitize, format or otherwise reproduce it for you.

 

2. PERMISSION TO PRODUCE YOUR ORDER

When you provide Customer Content to Stay Golden Custom, you grant Stay Golden Custom and the suppliers, decorators, contractors and production partners working on our behalf a non-exclusive, royalty-free licence to use that Customer Content as reasonably necessary to provide our services.

This includes permission to:

• review artwork and prepare quotes;
• copy, resize, crop, colour-separate, digitize, convert or otherwise prepare artwork for production;
• create digital proofs, mockups and production samples;
• reproduce the Customer Content through screen printing, embroidery, direct-to-film printing, direct-to-garment printing, patches, promotional-product decoration or other approved production methods;
• transmit production files to suppliers or production partners involved in your order;
• process reorders or replacement products at your request; and
• maintain proofs, approval records, production files and transaction records for legitimate business, warranty, dispute-resolution and legal purposes.
• This licence does not transfer ownership of your Customer Artwork Content to Stay Golden Custom.

 

3. YOUR RESPONSIBILITY FOR ARTWORK AND INTELLECTUAL PROPERTY RIGHTS

By submitting Customer Content or asking Stay Golden Custom to reproduce it, you represent and warrant that you have the legal authority required for the requested use.

This means that you confirm that:

• you own the Customer Content or have permission from the applicable rights holder to use and reproduce it;
• you are authorized to have the Customer Content reproduced in the quantities and on the products requested;
• our production of your order will not infringe another person's copyright, trademark, industrial design, privacy, personality, confidentiality or other legal rights;
• the Customer Content does not falsely suggest sponsorship, affiliation, approval or endorsement by another person, company, organization, team, school, government body or brand; and
• any information you provide to us regarding ownership, licensing or authorization is accurate.

 

This responsibility applies whether you provide us with a professional vector file, a photograph, screenshot, image downloaded from the internet, AI-generated image, logo, character, slogan, sports mark, brand name or any other form of content.

Finding an image online, purchasing a product containing a design, possessing a copy of a logo, or being able to download an artwork file does not necessarily give you the right to reproduce it commercially.

Stay Golden Custom is a merchandise producer, not an intellectual property clearance service. Acceptance of artwork, creation of a quote or preparation of a proof does not mean that Stay Golden Custom has investigated, verified or approved your ownership or licensing rights.

 

4. AUTHORIZATION MAY BE REQUIRED

Stay Golden Custom may request evidence that you are authorized to reproduce particular content before accepting or continuing an order.

This may include written authorization, a licensing agreement, confirmation from the rights holder or other reasonable evidence of permission.

This is particularly likely where an order includes third-party trademarks, professional or collegiate sports branding, entertainment properties, recognizable characters, major consumer brands or other protected intellectual property. We may pause production while authorization is being confirmed.

If we reasonably believe that adequate authorization has not been provided, we may refuse or cancel the affected work.

 

5. ARTWORK CREATED BY STAY GOLDEN CUSTOM

Customer Content incorporated into artwork created by Stay Golden Custom remains the property of its applicable owner.

Unless otherwise specifically agreed in writing, original concepts, layouts, illustrations, graphics, templates and other creative work developed by Stay Golden Custom remain the intellectual property of Stay Golden Custom.

 

COMPLIMENTARY OR ORDER-RELATED DESIGN WORK

Where Stay Golden Custom creates or develops artwork without charging a separate design or intellectual property fee, that artwork is created for the purpose of producing merchandise through Stay Golden Custom.

Payment for the merchandise itself does not automatically transfer ownership of Stay Golden Custom's underlying design work, working files or intellectual property.

Unless otherwise agreed in writing, complimentary design work may not be transferred to another decorator, printer or manufacturer for production.

 

PAID CUSTOM DESIGN WORK

Where a project includes a separately identified custom design or creative fee, the applicable quote or agreement may provide the customer with additional usage rights.

Unless the quote expressly states that copyright ownership is being transferred, payment of a design fee does not by itself constitute an assignment of copyright.

If exclusive ownership or a copyright transfer is required, this must be specifically agreed to in writing.

 

6. PRODUCTION FILES, WORKING FILES AND PRODUCTION ASSETS

Stay Golden Custom's internal production materials remain the property of Stay Golden Custom unless otherwise agreed in writing.

These may include:

• embroidery digitizing and stitch files;
• screen-printing separations;
• print-ready production files;
• films, screens and stencils;
• DTF or DTG production files;
• colour-separation files;
• gang sheets;
• internal templates;
• mockup templates;
• source or working files;
• production specifications;
• machine settings; and
• proprietary workflows and manufacturing information.

A customer's ownership of its logo or artwork does not create ownership of the production files, systems or manufacturing assets Stay Golden Custom creates to reproduce that artwork.

Stay Golden Custom may retain these materials to facilitate future orders, quality control and record keeping.

 

7. PROOF APPROVAL

Artwork preparation may involve resizing, digitizing, simplifying, colour matching, redrawing, separating or otherwise adapting Customer Content for the selected production method.

You are responsible for carefully reviewing and approving the final proof before production.

Approval confirms that you accept the artwork shown, including spelling, layout, colours, sizing, decoration locations and other visible details, subject to the normal production tolerances contained in our Terms & Conditions. 

Once a proof is approved and production has started, changes may not be possible and may result in additional charges or production delays.

Our general Terms & Conditions contain additional rules relating to proof approval, production tolerances and order changes.

 

8. THIRD-PARTY DESIGN RESOURCES

Some projects may incorporate fonts, stock artwork, clip art, templates, design elements or other resources supplied by third parties.

These materials may be subject to separate licence restrictions.

Use of a third-party asset in a design does not necessarily provide the customer with ownership of that asset, exclusive rights to it, trademark rights in it or permission to use it outside the scope of its applicable licence.

Where necessary, Stay Golden Custom may require that an asset be replaced, separately licensed or removed before production.

 

9. CONTENT WE MAY REFUSE TO PRODUCE

Stay Golden Custom reserves the right to decline, suspend or cancel an order where we reasonably believe that the requested content or use:

• infringes or may infringe another person's intellectual property or other legal rights;
• violates applicable Canadian law;
• is fraudulent, deceptive or intended to impersonate another person or organization;
• falsely suggests sponsorship, certification, endorsement or affiliation;
• contains confidential, private or personal information that the customer is not authorized to reproduce;
• contains content that is threatening, defamatory, exploitative, sexual in nature or unlawfully discriminatory;
• creates a significant legal, safety, reputational or operational risk for Stay Golden Custom; or
• is otherwise something that Stay Golden Custom determines, in its reasonable business judgment, it will not produce.

We are not required to produce every design submitted to us simply because the artwork can technically be printed.

If an order is cancelled because the customer breached this Policy, the customer remains responsible for work performed and non-recoverable costs incurred before cancellation, to the extent permitted by applicable law.

 

10. INTELLECTUAL PROPERTY COMPLAINTS

If you believe that artwork or products being displayed, produced or distributed by Stay Golden Custom infringe intellectual property rights that you own or are authorized to enforce, please contact us promptly.

Your notice should provide enough information for us to understand and investigate the complaint, including:

• your name and contact information;
• identification of the copyright, trademark or other right you believe is being infringed;
• an explanation of your ownership or authority to act for the rights holder;
• identification of the artwork, product, webpage, order or other material involved;
• information explaining why you believe the use is unauthorized; and
• any relevant registration, licensing or supporting documentation.

 

Notices may be sent to:

Intellectual Property Notice
Stay Golden Custom
9892788 Canada Inc.
4302 PE-13
Hunter River, Prince Edward Island
C0A 1N0, Canada

 

Email: sales@staygolden.ca
Phone: 902-982-3828

Please do not send unnecessary confidential information, payment-card information, passwords or government identification documents with an initial complaint.

 

11. HOW WE HANDLE INTELLECTUAL PROPERTY COMPLAINTS

When Stay Golden Custom receives a credible intellectual property complaint, we may take reasonable steps while the matter is investigated.

Depending on the circumstances, we may:

• pause an order;
• temporarily remove content from our website or marketing channels;
• request additional information from the customer or complainant;
• request evidence of licensing or authorization;
• provide relevant notice of the complaint to the affected customer;
• cancel production; or
• decline future orders involving the disputed content.

A production deadline is not guaranteed while an intellectual property dispute or authorization review is unresolved.

Stay Golden Custom is not required to determine disputed ownership rights between third parties. Where ownership or authorization cannot reasonably be established, we may decline to produce the content until the parties resolve the matter.

 

12. MARKETING AND PORTFOLIO USE

By placing an order with Stay Golden Custom, you grant us permission to photograph, reproduce and display images of completed products and work produced for you for the purpose of showcasing our services. This may include use on our website, social media, portfolio, case studies, sales presentations, advertising and other marketing channels.

This permission is non-exclusive, royalty-free and limited to promotional and portfolio use by Stay Golden Custom. It does not transfer ownership of your trademarks, artwork, brand assets or other intellectual property to us, and it does not give Stay Golden Custom any broader right to commercially exploit your intellectual property outside of showcasing work we have produced.

If you do not want your completed work photographed, published or used for marketing or portfolio purposes, you must notify Stay Golden Custom in writing by email to sales@staygolden.ca at the time of ordering and request an opt-out. Customers with confidentiality requirements, product launch embargoes, licensing restrictions or other limitations should provide those instructions before production whenever possible.

Stay Golden Custom will honour opt-out requests. If a request is received after content has already been published, we will make reasonable efforts to discontinue future use and remove content from channels under our direct control, but we cannot guarantee removal of content that has already been shared, reposted, distributed, archived or otherwise made available through third-party platforms or services.

 

13. STAY GOLDEN CUSTOM INTELLECTUAL PROPERTY

The Stay Golden Custom name, trademarks, website content, design library, original graphics, templates, photographs, written content, software, systems and other proprietary materials belong to 9892788 Canada Inc., doing business as Stay Golden Custom, or their applicable licensors.

Except as expressly authorized, you may not copy, reproduce, scrape, distribute, sell, license, publish, create derivative works from or commercially exploit Stay Golden Custom's proprietary materials.

Nothing in this Policy transfers ownership of Stay Golden Custom's intellectual property to a customer.

 

14. INDEMNIFICATION

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless 9892788 Canada Inc., doing business as Stay Golden Custom, and its directors, officers, employees and contractors from third-party claims, losses, liabilities, damages and reasonable costs arising from:

Customer Content supplied or authorized by you;

• a claim that our authorized reproduction of Customer Content infringes another person's rights;
• your lack of authority to request the production;
• inaccurate representations regarding ownership, licensing or authorization; or
• your breach of this Policy.

This obligation does not apply to the extent that a claim results from Stay Golden Custom's independent infringement, unauthorized use of content outside the permissions granted by the customer, fraud or wilful misconduct.

 

15. ORDERS SUBJECT TO AN INTELLECTUAL PROPERTY DISPUTE

If an intellectual property concern arises after an order has entered production, Stay Golden Custom may stop production immediately.

If the issue results from Customer Content or an inaccurate representation of authorization, the customer remains responsible for reasonable costs already incurred, including blank goods, setup, artwork, screens, digitizing, production, supplier charges and other non-recoverable expenses.

Stay Golden Custom will not be responsible for delays caused by an unresolved intellectual property dispute relating to Customer Content.

 

16. NO INTELLECTUAL PROPERTY ADVICE

Stay Golden Custom may flag potential intellectual property concerns as part of our normal review process, but we do not provide legal advice and do not guarantee that content submitted by a customer is legally cleared for use.

If you are unsure whether you are permitted to reproduce a logo, photograph, character, slogan, trademark or other protected material, you should obtain permission from the rights holder or seek advice from a qualified intellectual property professional before placing an order.

 

17. RELATIONSHIP TO OTHER STAY GOLDEN CUSTOM TERMS

This Policy forms part of Stay Golden Custom's Terms & Conditions.

If a project-specific quote, written agreement or licensing arrangement contains intellectual property terms that conflict with this Policy, the more specific written agreement will govern that project to the extent of the conflict.

Our Privacy Policy governs our collection, use and protection of personal information.

 

18. GOVERNING LAW

This Policy is governed by the laws of the Province of Prince Edward Island and the federal laws of Canada applicable therein, without limiting any rights or protections that cannot lawfully be excluded under the mandatory laws applicable to a customer.

Subject to any mandatory legal rights that apply, disputes arising from this Policy will be subject to the jurisdiction of the courts of Prince Edward Island.

 

19. CHANGES TO THIS POLICY

Stay Golden Custom may update this Policy from time to time to reflect changes to our services, business practices or legal requirements.

The current version will be posted on our website with its effective date.

Changes will apply prospectively and will not retroactively alter rights already expressly granted or transferred under a separate written agreement.

 

20. QUESTIONS

Questions about artwork permissions, intellectual property or this Policy can be directed to:

Stay Golden Custom
9892788 Canada Inc., doing business as Stay Golden Custom
4302 PE-13
Hunter River, PE C0A 1N0
Canada

Email: sales@staygolden.ca
Phone: 902-982-3828