PRIVACY POLICY

 

Effective Date: August 18, 2026

9892788 Canada Inc., doing business as Stay Golden Custom ("Stay Golden Custom", "we", "us" or "our"), respects your privacy and is committed to responsibly managing personal information.

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, request a quote, communicate with us, create an account, place an order, purchase products or services, subscribe to marketing communications or otherwise interact with Stay Golden Custom.

We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act ("PIPEDA") and other applicable Canadian privacy laws.

This Privacy Policy should be read together with our Terms & Conditions and, where applicable, our Artwork, Intellectual Property & Content Policy.

 

1. ACCOUNTABILITY

Stay Golden Custom is responsible for personal information under our control.

We have designated responsibility for privacy compliance within our organization and maintain policies and practices intended to protect personal information.

Questions, access requests, privacy concerns and complaints may be directed to our Privacy Officer using the contact information at the end of this Policy.

 

2. WHAT PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Stay Golden Custom.

Information you provide directly to us may include:

• Your name
• Company or organization name
• Job title or business role
• Email address
• Telephone number
• Billing address
• Shipping or delivery address
• Account information and login credentials
• Quote request information
• Order history and transaction information
• Product preferences, sizes and personalization details
• Artwork, logos, photographs, names or other materials submitted for an order
• Messages, emails and other communications with our team
• Customer service inquiries, feedback and complaint information
• Marketing preferences and communication consent information
• Payment and transaction information

If you purchase products or services, payment information is generally processed through third-party payment providers. Depending on the payment method, Stay Golden Custom may receive transaction information, payment status or limited payment details without receiving or retaining your complete payment-card information.

 

3. INFORMATION CONTAINED IN ARTWORK AND CUSTOM ORDERS

Because Stay Golden Custom provides customized merchandise and decoration services, files and order instructions submitted to us may themselves contain personal information.

This could include names, photographs, signatures, employee information, team rosters, individual shipping information, personalized garment information or other information relating to identifiable individuals.

We use this information as reasonably necessary to quote, prepare, manufacture, fulfill and support the requested order.

If you provide personal information about another individual to Stay Golden Custom, you are responsible for ensuring that you have the authority or consent required to provide that information and authorize its use for the requested purpose.

 

4. INFORMATION WE COLLECT AUTOMATICALLY

When you visit our website or interact with certain electronic communications, we and our technology providers may automatically collect technical and usage information.

This may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Time spent on pages
• Approximate geographic location derived from technical information
• Website interactions and navigation activity
• Date and time of visits
• Cookie identifiers and similar online identifiers
• Advertising and analytics event information

This information may be collected through cookies, pixels, analytics tools, server logs and similar technologies.

 

5. HOW WE USE PERSONAL INFORMATION

Stay Golden Custom may use personal information for purposes including:

• Preparing and responding to quote requests
• Communicating with prospective and existing customers
• Creating and managing customer accounts
• Processing orders and payments
• Preparing artwork, proofs and production files
• Manufacturing and decorating custom merchandise
• Personalizing products
• Managing production and fulfillment
• Shipping and delivering orders
• Providing order status information
• Processing reorders and replacement products
• Providing customer service
• Handling returns, credits, warranty issues and disputes
• Maintaining transaction, accounting and business records
• Preventing fraud, misuse and unauthorized activity
• Protecting the security of our website, systems, customers and business
• Improving our website, products, services and customer experience
• Understanding website performance and customer interactions
• Measuring advertising and marketing performance
• Delivering advertising where permitted
• Sending promotional communications where permitted by applicable law
• Managing customer relationships
• Enforcing our Terms & Conditions and other agreements
• Establishing, exercising or defending legal rights
• Complying with tax, accounting, regulatory and other legal obligations

We will not use personal information for a materially different purpose without obtaining additional consent where consent is required by applicable law.

 

6. CONSENT

Stay Golden Custom obtains consent for the collection, use and disclosure of personal information where required by applicable law.

The form of consent may depend on the nature of the information, the purpose for which it is being used and the circumstances in which it is collected.

Consent may be express or implied where permitted by law.

Certain uses of personal information are necessary for us to provide requested products or services. For example, we cannot manufacture and deliver an order without using the information necessary to process, produce, communicate about and deliver that order.

Other activities, such as certain marketing and advertising activities, may be optional.

Where applicable, you may withdraw consent to an optional use of your personal information by contacting us or using the privacy, cookie or unsubscribe options made available to you.

Withdrawal of consent does not affect processing that occurred before consent was withdrawn and may be subject to reasonable legal, contractual or operational restrictions.

 

7. SHARING PERSONAL INFORMATION

Stay Golden Custom does not sell personal information for monetary consideration.

We may disclose or transfer personal information to service providers and business partners where reasonably necessary to operate our business and provide our services.

These may include:

• Website and ecommerce providers
• Customer relationship management and order management platforms
• Payment processors and financial service providers
• Shipping companies, couriers and logistics providers
• Garment, merchandise and promotional-product suppliers
• Production partners and contract decorators
• Cloud hosting, data storage and backup providers
• Email and communication platforms
• Accounting and financial systems
• IT, cybersecurity and technical service providers
• Analytics providers
• Advertising and marketing platforms
• Professional advisors such as accountants, lawyers and insurers

We provide service providers with information reasonably necessary for the services they perform.

Where personal information is transferred to a service provider for processing, Stay Golden Custom remains responsible for personal information under our control and uses contractual, organizational or other appropriate measures to require service providers to protect it.

Some third parties, particularly analytics and advertising platforms, may also process information according to their own privacy policies and practices.

 

8. SUPPLIERS AND PRODUCTION PARTNERS

Custom merchandise production sometimes requires Stay Golden Custom to provide order information to third-party manufacturers, suppliers or production partners.

We may provide information reasonably necessary to manufacture, decorate, package, ship or otherwise complete your order.

Where possible, we limit the personal information provided to these parties to information reasonably necessary for the applicable production or fulfillment purpose.

 

9. INFORMATION PROCESSED OUTSIDE CANADA

Stay Golden Custom uses technology providers, cloud services, suppliers and other service providers that may process or store personal information in Canada, the United States or other jurisdictions.

As a result, personal information may be transferred outside the province or country where you live.

Information stored or processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement agencies, national security authorities or other government bodies where permitted by applicable law.

Stay Golden Custom remains responsible under applicable Canadian privacy law for personal information under our control that is transferred to service providers for processing.

 

10. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies for several purposes.

Some cookies are necessary for the operation of the website and may support functions such as navigation, account access, shopping carts, security and user preferences.

Other technologies may be used to understand website usage, measure performance, analyze visitor behaviour or support advertising and marketing.

Depending on the technology and its configuration, information collected through cookies or similar technologies may constitute personal information.

Where required by applicable law, we provide notice and choices regarding optional tracking technologies.

You may also be able to control cookies through your browser, device settings or other privacy controls. Blocking certain cookies may affect the operation or functionality of parts of our website.

 

11. GOOGLE ANALYTICS

We may use Google Analytics to measure and understand website activity.

Google Analytics may collect information about website visits and interactions, including device and browser information, pages viewed, approximate location, IP-related information, referral information and online identifiers.

We use this information to understand website performance, identify usage trends and improve our website and services.

Google processes information collected through Google Analytics according to its own privacy practices and the configuration of the services we use.

Users may have additional choices available through their browser settings, Google privacy and advertising controls, or Google's Analytics opt-out tools.

 

12. META PIXEL AND ADVERTISING TECHNOLOGIES

We may use the Meta Pixel and related Meta technologies to measure advertising performance, understand interactions with our website, create advertising audiences and deliver or improve advertising.

Depending on our configuration and your device, browser, Meta account and privacy settings, these technologies may provide Meta with information such as website interactions, device and browser information, online identifiers, IP-related information and advertising event information.

Meta may process information it receives according to its own privacy policies and user settings.

You may be able to manage how Meta uses information for advertising through the privacy and advertising settings associated with Facebook, Instagram and other Meta services.

Stay Golden Custom may also use similar advertising or measurement technologies from other providers in the future. Where required, material changes to our tracking practices will be reflected in this Policy and appropriate privacy choices will be provided.

 

13. MARKETING COMMUNICATIONS

Stay Golden Custom may send commercial electronic communications in accordance with Canada's Anti-Spam Legislation ("CASL") and other applicable law.

Depending on the circumstances, we may rely on express consent, implied consent, an existing business relationship or another basis permitted by law.

Where required, promotional electronic messages will identify the sender and provide a functioning unsubscribe mechanism.

You may unsubscribe from promotional email communications at any time by using the unsubscribe mechanism included in the communication or by contacting Stay Golden Custom.

We will process unsubscribe requests within the period required by applicable law.

Unsubscribing from promotional communications does not prevent us from sending non-promotional communications reasonably necessary to administer an order, account, payment, inquiry or existing business relationship.

 

14. RETENTION OF PERSONAL INFORMATION

Stay Golden Custom retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as otherwise required or permitted by law.

Different types of information may be retained for different periods.

Factors affecting retention may include:

• The duration of the customer relationship
• The need to support reorders or customer service
• Warranty and dispute periods
• Accounting and taxation requirements
• Fraud prevention and security requirements
• Contractual obligations
• Legal limitation periods
• Regulatory and record-keeping obligations
• Operational requirements relating to custom artwork and production records

When personal information is no longer reasonably required, we take reasonable steps to erase or anonymize it. Anonymized or aggregated information that no longer identifies an individual may be retained and used for business, analytical or statistical purposes.

 

15. SECURITY SAFEGUARDS

Stay Golden Custom uses administrative, technical and physical safeguards appropriate to the sensitivity and nature of the personal information under our control.

These safeguards may include access controls, passwords and authentication measures, security practices for systems and accounts, restricted employee access, service-provider controls, backups, secure payment processing arrangements and other organizational or technical protections.

Access to personal information is limited to employees, contractors and service providers who reasonably require access for legitimate business purposes.

No method of transmitting or storing information is completely secure. Although we take reasonable precautions, we cannot guarantee that unauthorized access, disclosure, loss or misuse will never occur.

 

16. PRIVACY AND SECURITY BREACHES

Stay Golden Custom maintains procedures for responding to suspected or confirmed privacy and security incidents.

Where a breach of security safeguards involving personal information under our control creates a real risk of significant harm to an individual, we will report the breach to the Office of the Privacy Commissioner of Canada and notify affected individuals as required by applicable law.

We will also maintain records of privacy breaches where required by law. Where appropriate, we may take additional steps to contain an incident, investigate what occurred, reduce potential harm and improve safeguards.

 

17. ACCESSING AND CORRECTING YOUR INFORMATION

Subject to exceptions permitted by applicable law, you may request access to personal information that Stay Golden Custom holds about you.

You may also request information about how your personal information has been used and disclosed.

If personal information is inaccurate or incomplete, you may request that it be corrected.

We may need to verify your identity before responding to an access or correction request.

There may be circumstances where we cannot provide access to some or all requested information, including where disclosure would reveal personal information about another person, disclose confidential commercial information, interfere with legal privilege or where another legal exception applies.

If we cannot provide requested access, we will explain the reason where required by law.

 

18. WITHDRAWAL OF CONSENT AND DELETION REQUESTS

You may withdraw consent to certain uses of personal information, subject to applicable legal, contractual and operational restrictions.

You may also contact us to ask about deletion of personal information.

Canadian privacy law does not necessarily require immediate deletion of every piece of information upon request. We may retain information where reasonably necessary to complete an order, maintain accounting or tax records, respond to disputes, prevent fraud, comply with law, enforce agreements or satisfy other legitimate retention requirements permitted by applicable law.

Where information is no longer reasonably required, it will be handled in accordance with our retention practices.

 

19. CHILDREN'S PRIVACY

Our website and services are not directed primarily toward children.

We do not knowingly seek to collect personal information from children where they cannot provide meaningful consent.

If you are a parent or guardian and believe a child has provided personal information to Stay Golden Custom without appropriate authorization or consent, please contact us so that we can review the situation and take appropriate action.

We do not knowingly use information about children for behavioural advertising.

 

20. LEGAL REQUIREMENTS AND PROTECTION OF OUR BUSINESS

Stay Golden Custom may collect, use or disclose personal information without consent where permitted or required by applicable law.

This may include circumstances involving:

• Compliance with a court order, subpoena, warrant or other lawful requirement
• Law enforcement or regulatory requests
• Investigation or prevention of fraud or illegal activity
• Collection of a debt
• Protection of the rights, property or safety of Stay Golden Custom, our customers or others
• Investigation of a breach of our Terms & Conditions
• Establishment, exercise or defence of legal claims
• Emergency circumstances permitted by law

We will limit such disclosures to what we reasonably believe is required or permitted in the circumstances.

 

21. BUSINESS TRANSACTIONS

Personal information may be disclosed as permitted by law in connection with a proposed or completed financing, merger, acquisition, restructuring, sale of assets, sale of the business or similar corporate transaction involving Stay Golden Custom.

Where applicable, we will take reasonable steps to require information disclosed in connection with a proposed transaction to be protected and used only for purposes permitted by law.

 

22. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites, applications, social media services or other services operated by third parties.

Stay Golden Custom does not control the privacy practices of those third parties.

Information you provide directly to a third-party website or service is governed by that third party's terms and privacy practices.

We encourage users to review the privacy information provided by third-party services before providing personal information to them.

 

23. YOUR PRIVACY CHOICES

Depending on how you interact with Stay Golden Custom, you may have choices regarding the use of your personal information.

• You may request access to personal information we hold about you.
• You may request correction of inaccurate personal information.
• You may withdraw consent where withdrawal is legally and operationally available.
• You may unsubscribe from promotional electronic communications.
• You may use available cookie, browser, device or advertising-platform controls to manage certain tracking technologies.
• You may ask questions about how your personal information is collected, used, disclosed, protected or retained.

You may submit a privacy complaint to Stay Golden Custom. Nothing in this Policy limits privacy rights available to you under applicable law.

 

24. PRIVACY COMPLAINTS

If you have a question or concern about our handling of personal information, please contact us via email. We will review privacy concerns and make reasonable efforts to investigate and respond appropriately.

 

25. CHANGES TO THIS PRIVACY POLICY

Stay Golden Custom may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers, legal requirements or privacy practices.

The current version will be posted on our website with its effective date.

Where required by applicable law, we will provide additional notice or obtain additional consent before applying a materially different use of personal information.

 

26. CONTACT AND PRIVACY OFFICER

Questions, requests and complaints relating to this Privacy Policy or our handling of personal information may be directed to:

• Privacy Officer
• Stay Golden Custom
• 9892788 Canada Inc., doing business as Stay Golden Custom
• 4302 PE-13
• Hunter River, Prince Edward Island
• C0A 1N0
• Canada

Email: sales@staygolden.ca

Phone: 902-982-3828