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Privacy Policy

 

Privacy Policy

Effective Date: January 1, 2025

At Stay Golden Custom, your privacy matters. We only collect and use your personal information to serve you better, deliver your custom orders, and improve your experience on our website. This Privacy Policy outlines what we collect, why we collect it, and how it’s used.

If you have questions, feel free to reach out to us at sales@staygolden.ca.

 


1. What Information We Collect

Personal Information
When you place an order or create an account, we may collect:

  • Your name
  • Email address
  • Billing and shipping address
  •  Phone number
  • Payment details (processed securely via third-party payment systems)

Non-Personal Information (Automatically Collected)
Our website may also collect technical data such as:
• Browser type and device
• IP address
• Pages you visit on our website
This helps us understand how people use our site and improve performance.

 


2. How We Use Your Information

We use your information to:

  • Process and ship your orders
  • Send order confirmations and updates
  • Respond to customer service questions
  • Improve our website and services
  • Share occasional promotional emails (if you opt in)

We never sell your information.


3. Sharing Your Information

We only share your information with:

  • Trusted third-party services like payment processors, shipping partners and others
  • Legal authorities if required by Canadian law
  • Platform providers such as Zoho, DecoNetwork and other to manage orders, production, fulfillment and run the website

We work with these providers to ensure your data remains secure and used only for its intended purpose.


4. Cookies, Tracking, Google Analytics and Meta Pixel

We use cookies and tracking technologies to help operate the website, remember your preferences, and understand how visitors use our site.

We also use Google Analytics and Meta Pixel to understand visitor behaviour and improve our marketing and advertising. These tools may collect information such as:

  • Pages visited and time spent on each page
  • Actions taken on the site
  • Browser and device type
  • Approximate geographic region
  • Technical data such as IP-based signals

All data collected through these tools is aggregated and anonymized. We do not attempt to identify individual visitors.

Consent for Tracking Technologies

By using our website, you consent to the use of cookies, Google Analytics, Meta Pixel, and similar tracking tools as described in this policy. If we display a cookie notice, continuing to use the site after seeing that notice is considered consent. You may disable cookies at any time through your browser settings. Note that some site features may stop working if cookies are turned off.

To opt out of Google Analytics specifically, you may install the Google Analytics Opt-out Browser Add-on. To limit how Meta uses your data, you can adjust your ad and privacy settings within your Facebook or Instagram account.

How Google and Meta Use This Data

Google Analytics processes data under Google’s Privacy Policy: https://policies.google.com/technologies/partner-sites
Meta Pixel processes data under Meta’s Data Policy: https://www.facebook.com/policy.php

We use both tools to measure site performance and deliver more relevant advertising to people who have shown interest in our products or services.


5. Data Storage and Security

Your information is stored securely using industry-standard safeguards. Sensitive data like payment information is encrypted and handled by PCI-compliant payment processors. While we take strong precautions, no system is entirely immune to security risks.


6. Your Rights Under Canadian Privacy Laws (PIPEDA)

Under PIPEDA, you have the right to:

  • Request a copy of the personal information we have about you
  • Request corrections or updates
  • Ask for deletion of your information (unless we must keep it for legal reasons)
  • Withdraw consent for marketing communications
  • Ask how your data is stored, used, and protected

To make a request, contact us at sales@staygolden.ca.


7. Children’s Privacy

This site is intended for individuals aged 13 and older. We do not knowingly collect information from children under 13. If a child under 13 has provided information, please contact us so we can remove it.


8. Changes to This Policy

We may update this Privacy Policy from time to time. If major changes occur, we will post a notice on our website or contact you as required by law.


Contact Us

Stay Golden Custom
4302 PE-13, Hunter River, PE, C0A 1N0
sales@staygolden.ca

 

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